privacy policy
Privacy Policy
- Store Identity and Communication Methods
Najma Apple Communications (Trade Name: Najma Apple Communications), Commercial Registration No. 3452151207, is an online store that complies with the regulations in force in the Kingdom of Saudi Arabia. You can contact us with any inquiries regarding the privacy of your data or our policy via mobile phone at +966550664889.
- Types of Data Collected
We collect the data necessary to provide you with the best possible service, which includes the following:
Personally Identifiable Information: such as full name, mobile number, and email address.
Shipping Information: This includes the detailed delivery address (city, neighborhood, street, building number) and the necessary contact information for the shipping company.
Order Information: Details of the products you purchased, quantities, and order date.
Payment Information (Indirect): We do not store credit card information or sensitive financial data. This data is processed directly and securely by authorized payment service providers, and we only receive notification of the success or failure of the payment transaction from them.
Browsing and Cookie Data: Information about how you use our store, such as pages visited, products displayed, your Internet Protocol (IP) address, and the type of browser and device used. This data is collected via cookies and similar tracking technologies.
Customer Service Data: Any information you provide when contacting our support team, whether for inquiries, complaints, or maintenance requests.
Electronic Product Data: When requesting maintenance or warranty services, we may request data such as the device's serial number, details of the problem, and any other information necessary to complete the service. Please note that we are not responsible for personal data stored on devices sent for maintenance. We strongly advise you to back up all your data and delete it from the device before sending it to us for maintenance.
- Purposes of Data Use
We use your data for the following purposes:
Order Fulfillment and Management: To process your orders and send order confirmations and invoices.
Shipping and Delivery: To share necessary data with shipping companies to ensure your products are delivered to you.
Payment and Invoicing Management: To process payments and generate invoices related to purchases.
Customer Service and Technical Support: To answer your inquiries, address complaints, and provide technical support, warranty services, and maintenance.
Marketing and Communication (with your consent): To send you promotional offers, newsletters, and updates about our new products, after obtaining your explicit consent.
User Experience Enhancement: To analyze browsing and usage data to improve the store's design, ease of use, and to offer products and promotions that match your interests.
Fraud Prevention and Security Protection: To protect the store and our customers from fraudulent activities and ensure transaction security.
Regulatory and Legal Compliance: To ensure our compliance with applicable regulations in the Kingdom of Saudi Arabia, including the E-Commerce Law and the Personal Data Protection Law (PDPL).
- Legal Basis for Data Collection and Consent
We collect and process your personal data based on one of the following legal bases:
Performance of a Contractual Relationship: To process your orders and deliver products to you, which is a necessary basis for fulfilling the contract between us.
Compliance with Regulatory Requirements: To fulfill legal obligations imposed by regulations in the Kingdom of Saudi Arabia.
Our legitimate interests or those of third parties: provided they do not conflict with your fundamental rights and interests, such as improving our services and preventing fraud.
Your explicit consent: In some cases, particularly for the purpose of sending direct marketing messages, we rely on your consent. You have the right to withdraw this consent at any time, just as easily as you gave it, by using the dedicated unsubscribe link for marketing messages or by contacting us directly.
- Sharing data with other parties
We are committed to protecting the privacy of your data and do not sell, trade, or rent your personal information to third parties. However, we may share your data in a limited and necessary manner with the following parties to complete our services:
Shipping and delivery companies: to share your name, address, and mobile number for delivering your orders.
Payment service providers: to process payments securely. Sensitive payment data is not shared directly with the store.
Hosting and technology platform providers: such as the Z platform on which we host our store. They adhere to the highest security standards to protect your data.
Analytics and Marketing Services: To help us understand user behavior and improve the store. These tools may be from third parties with whom we have confidentiality agreements.
Messaging Service Providers: To send order-related or marketing messages (if you consent).
Official and Regulatory Bodies: If required by a court order, a regulated request from a competent government authority, or to comply with applicable laws.
- Data Retention and Deletion
We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, or for as required by applicable laws and regulations in the Kingdom of Saudi Arabia. For example, we may retain certain data to comply with tax and commercial requirements. After the purpose for which the data was collected or the legal retention period has expired, we destroy it securely in a way that ensures it cannot be recovered.
- Data Subject Rights
As a data subject, you have the following rights under the Personal Data Protection Law (PDPL):
The Right to Know: To access details of the collection and use of your personal data.
Right of access: To request a copy of your personal data that we hold.
Right to request rectification: To request the correction or updating of inaccurate or incomplete data.
Right to request destruction: To request the destruction of your personal data in certain cases, unless you agree to its destruction.